Refund policy

General Conditions Applicable to Returns:

Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked" free-returns policy which allows you to return delivered items to us for any reason up to 7 days after the delivery of your Order, free of charge.

In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 7 days of Order receipt with the following conditions:

Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents). 

For our candle return policy: The candle must be unused and unburnt. Burnt candles are not eligible for a refund or exchange.

Items must be in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned.
The return must be accompanied by the original Order confirmation.

Refund Process:
Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).